top of page

Privacy Policy

Introduction

At Lelio Health, we value your privacy. This Privacy Policy describes the information we collect, how it’s used and stored, and with whom it’s shared. It also outlines your rights and options regarding your data. We encourage you to read this policy carefully and to check back for updates, as using Lelio Health services indicates your acceptance of the Privacy Policy, including any changes.

​

1. Scope and Applicability

This Privacy Policy applies solely to information collected by this website and Lelio Health services. It covers:

  • Information we collect from you, how it’s used, and who we may share it with.

  • Your options regarding the use of your data.

  • Security procedures in place to protect your information.

  • How to correct any inaccuracies in your information.

2. Definitions

  • Lelio Health Membership: Refers to this website and any other services provided by Lelio Health, either selected by you or automatically delivered.

  • You/Your: The individual using Lelio Health Membership and providing data in connection with it.

  • Lelio Health/We/Us: Refers to Lelio Health, its subsidiaries, and affiliates.

 

By using any Lelio Health services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Any disputes related to this Privacy Policy will be governed by the Terms of Use.

 

Information We Collect

1. Information We Receive Pre-Enrollment

Lelio Health may request information from you and your healthcare providers before enrollment to determine eligibility. If you do not enroll, this information will remain confidential and will not be used for any other purpose.

2. Information Collected During Use of Lelio Health Membership

We may collect information during your use of our services, such as:

  • Usage Information: Information about your interactions with our site, including pages visited, links clicked, and actions taken, is collected through cookies and other tracking tools. This data helps us improve the Lelio Health Membership experience.

  • Mobile Device Information: If you access Lelio Health Membership on a mobile device, we may collect data such as your geolocation if allowed by device settings. Non-identifying mobile information is not considered "your information" under this policy.

  • Aggregated Information: We may generate aggregated, anonymized data based on your information and other users’ data. This information does not identify you personally and is used for analytics, service improvement, and other purposes.

3. Cookies and Tracking Technologies

We use cookies and other tracking tools to collect usage information. These tools help us understand how you use our website and improve our services. You can control cookie settings through your browser but disabling them may impact your experience. We may also use widgets or plugins from third parties, which may collect your IP address and browsing information. Please refer to their privacy policies for more details.

 

Use and Disclosure of Your Information

1. For Treatment

We may share your information with healthcare providers involved in your care as necessary for treatment decisions.

2. For Sharing Purposes

We use your information to process and arrange sharing of medical requests, determine the eligibility of services, and forward information to other health plans if applicable.

3. For Health Care Operations

Your information may be used for operational activities, such as peer review, business management, quality improvement, and compliance. We may also share your information with healthcare facilities or professionals involved in your care.

4. Involvement of Family and Friends

With your permission, we may share relevant information with family, friends, or others involved in your care. In cases of emergencies or incapacity, we may share limited information if it’s in your best interest.

5. With Business Associates

Some services are performed through third-party providers, or “business associates.” These associates are required to protect your privacy and may only use your information as necessary to provide their services.

6. For Communication

We may contact you regarding your contributions, medical requests, or other health-related matters. If you prefer to receive communications by alternative means, you may request this in writing.

7. Health-Related Products or Services

From time to time, we may use your information to offer health-related products, services, or programs that may benefit you. We will not use your information to promote non-health-related products without your written consent.

 

Legally Required Disclosures

We may disclose your information under specific legal conditions, including:

  • Audits, investigations, or proceedings conducted by government agencies.

  • Reporting on public health activities such as disease or injury.

  • Law enforcement requests, including reports of abuse or domestic violence.

  • National security, military, or workers' compensation requirements.

  • Funeral services or organ/tissue donation arrangements.

 

Your Privacy Rights

1. Access to Your Information

You may request to inspect or obtain copies of your personal information. Requests must be made in writing and may incur a small fee.

2. Correcting Your Information

You may request amendments to your information. Requests must be in writing and include reasons for the correction. If approved, we will notify relevant parties.

3. Accounting of Disclosures

You may request a record of certain disclosures we’ve made of your information. The first request within any 365-day period is free; subsequent requests may incur a fee.

4. Restricting Use and Disclosure

You may request restrictions on how we use or share your information for treatment or other purposes. While we strive to honor reasonable requests, Lelio Health reserves the right to deny or terminate restrictions.

5. Complaints

If you believe your privacy has been violated, you may file a complaint with Lelio Health. We will not retaliate for filing a complaint.

 

Additional Rights Under State Law

If you reside in certain states, such as California, you may have additional rights, including:

  • Requesting details on whether we’ve disclosed your information and to whom.

  • Accessing copies of information collected within 12 months of your request.

  • Requesting deletion of your information (with some exceptions).

  • Opting out of data sales to third parties.

  • Protection from discrimination for exercising these rights.

 

Security Measures

We use administrative, technical, and physical safeguards to protect your information. However, if you request deletion, please note that complete removal may not be possible due to backup systems.

 

Changes to This Privacy Policy

Lelio Health may update this Privacy Policy occasionally. Updated versions will be posted on our website with a revised effective date. Continued use of Lelio Health Membership implies your acceptance of any changes.


CONTACT INFORMATION

To exercise your rights or for further inquiries, contact us at:

EMAIL: member@LelioHealth.org

MAIL: Lelio Health, 6470 East Johns Crossing

Suite 160, #1024

Johns Creek, GA 30097

PHONE: (866) 685-3546

For verification purposes, we may require certain information to process your request, and we will respond within 45 days.

bottom of page